30-Day Guarantee

If you purchased a Velv Wine Oxygenator directly from www.velvwine.com and are not completely satisfied with your product, you may return it within thirty (30) days of the purchase date. In order to return your Velv Wine Oxygenator, please contact Velv Customer Care 844-835-8946 to receive a return merchandise authorization (RMA) number. We will reimburse you (excluding all shipping costs) for the purchase price of the returned Velv Wine Oxygenator no later than thirty (30) days from the date of our receipt of such returned products accompanied by the applicable RMA. Velv Wine does not reimburse return shipping fees.

Please note: Velv PUREOXYGEN Capsules are non-returnable and will not be refunded.

If you purchased your Velv Wine Oxygenator at one of our authorized retailers, please contact them directly for their return policy information.

Warranty policy

Velv Wine warrants that your Velv Wine Oxygenator will be free from defects in materials and workmanship for a period of one year from the date of purchase from Velv Wine or an authorized Velv Wine reseller or partner. We will, at our option, repair or replace any device that fails to comply with this warranty under normal use and following care instructions. Velv Wine may require presentation of the original proof of purchase to verify purchase date. Please refer to the Legal section of this site for exclusions and other limitations. Velv Wine’s warranty does NOT include coverage for the loss of or damage to any wine with respect to which the Velv Wine Oxygenator was used.

How to make a claim

If you experience any problems with your Velv Wine Oxygenator, please contact Customer Care 844-835-8946. Upon confirmation and approval of your warranty claim, we will, in our sole discretion, either repair or replace the device.

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