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Last Updated: September 19, 2016
Velv Wine maintains practices and procedures designed to keep your information secure and confidential. We use generally accepted industry security standards to safeguard and help prevent unauthorized access, maintain data security and correctly use personal information. However, no commercial method of information transfer over the Internet or electronic data storage is known to be 100% secure. As a result, we cannot guarantee the absolute security of that information during its transmission or its storage in our systems. We restrict and limit access to customer information only to those of our employees or authorized service providers who need it to carry out their business functions for Velv Wine, and we educate our employees about safeguarding customer information and preventing its unauthorized access, disclosure, or use. We also require each of our authorized service providers who need such information in order to carry out their business functions for us to safeguard against such unauthorized access, disclosure or use.
Velv Wine gathers customer information needed to provide superior service and to administer our business. In order to best serve you, we may gather information from you. The specific information that we may gather from you will depend on the specific services we are asked to provide to you.
When you purchase items on the Site, we will ask you to voluntarily provide certain personally identifiable information, such as, your name, street address and e-mail address. Other examples of when we may ask you to voluntarily provide personally identifiable information include if you subscribe to our email list (information such as your name and e-mail address) or choose to provide us preference information (such as interests, product preferences, and items purchased).
When you visit our Site, we may collect non-personally identifiable information from you. Through the use of computer “cookies” we collect data, such as your IP address, browser type, domain name, and specific Velv Wine web pages through which you click. The cookies that are configured by us do not contain any personally identifying information, such as your name or e-mail address, or sensitive information, such as your credit card number. This data is collected automatically, and utilized in the aggregate to help us look for trends so that we can improve our website and your Velv Wine experience.
Most browsers are preset to accept cookies and are used to make online visits easier and faster for you. However, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (e.g. Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, or Apple Safari) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. Cookies are not required for you to browse the Site. However, without cookies you will not be able to shop or place an order on the Site.
Velv Wine does not rent or sell customer information to outside marketers.
We may share your customer information with trusted service providers that need access to your information to provide operational or other support services for us. These providers must agree to comply with our privacy and data security policies. We also may provide information to regulatory authorities and law enforcement officials in accordance with applicable law or when we otherwise believe in good faith that the law requires it.
We may also partner with third party organizations to provide special programs or offers to Velv Wine customers, in which case we may disclose to that organization information we collect, such as your name and contact information. Any such partnerships will be communicated and/or disclosed prior to placing a purchase with us. If you elect not to participate in such special programs or offers, you reserve the right to deny such sharing of information.
When you purchase items on the Site, we will ask you to provide certain personally identifiable information, such as your name, street address and email address, all of which will be stored. Order information, including your billing address and credit card information, will be provided to a PCI-compliant third party payment processor and the transmissions of credit card information always will be encrypted using industry standard encryption technology called secure socket layers (SSL). Velv Wine does not store credit card information on our servers. Only a validation code is transmitted to us over the internet allowing us to proceed with the transaction. While no computer systems is completely secure, we believe that the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.
To protect children’s Personal Information and to meet the standards of the Children’s Online Privacy Protection Act (COPPA), we do not knowingly collect any personal information from children under the age of 13. The Site is a general audience website for wine enthusiasts and drinkers and is not geared toward children.
In addition, we do not sell or ship any items ordered through this Site directly to anyone who we know to be under the age of 21, nor do we collect any personal information from anyone who we know to be under the age of 21. If you are under the age of 21, you should use this Site only with the involvement of a parent or guardian and should not submit any personal information to us.
You are responsible for the security of your login and passwords. Make sure you keep them in a safe place and do not share them with others. Always remember to logout after your session ends to ensure that other people cannot access your account information.
Under California’s “Shine the Light” law, California residents who provide personal information in obtaining products or services for personal, family or household use are entitled to request and obtain from us, once per calendar year, information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g. requests made in 2014 will receive information regarding 2013 sharing activities). To obtain this information from Velv Wine, please send an email message to PUREOXYGEN@VelvWine.com with “Request for California Privacy Information” on the subject line and in the body of your message. We will provide the requested information to you at your e-mail address in response. Not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing will be included in our response.
The Site does not respond to “do not track” requests.
6701 Koll Center Parkway Suite 250
Pleasanton, CA 94566